How to Set Up an IPTV Reseller Panel: Step by Step

Your reseller panel is the whole business in a single browser tab. Every customer, every expiry date and every credit point lives there. A panel set up carefully on day one saves you hours of confusion later; one set up in a rush tends to produce mixed-up usernames, customers on the wrong number of devices and renewals nobody remembered. This guide takes you through the first login, the settings that matter, creating and managing lines, and the routines that keep a growing customer list under control.

Before you log in for the first time

When your panel is created you receive three things: the panel address, a username and a password. Keep them somewhere safe and private. Anyone with this login can create lines on your balance, see your customers and change their passwords.

Use a desktop or laptop for the first session if you can. Everything works on a phone, but setup is easier on a larger screen, and you will want to look around properly the first time.

Step 1: Secure the account

1. Change the password immediately. Use a long password you have not used anywhere else. A password manager makes this painless.
2. Do not share the login. If someone helps you, they should not use your account. When you are ready to work with partners, the panel lets you give them their own accounts instead. See how sub-resellers work.
3. Log out on shared devices. Never stay logged in on a computer other people use.
4. Bookmark the real address. Fake login pages exist in every industry. Always open the panel from your own bookmark.

Treat the panel like a bank login. It effectively is one: your credit balance is money you have already paid.

Step 2: Understand the dashboard and your balance

The dashboard shows your credit points, how many lines are active, and usually which lines are about to expire. Spend a few minutes reading it before you create anything.

The most important thing to understand is when points are spent. Points are taken when you create or renew a line, all at once, for the whole duration. They are not deducted gradually through the month. A 12-month line uses its 12 points the moment you create it.

Points also do not expire. If you buy 100 points today and only use 30 this month, the other 70 stay in your balance until you need them. That is why there is never a reason to buy a large package before you have customers to use it on.

Step 3: Learn the consumption table

Before you quote anyone, know how many points each plan uses. The table is in your panel and on our pricing page. The key patterns are:

• One month on one device uses 1 point.
• Longer plans and plans with more devices cost more points in total.
• But the rate improves: a 12-month plan on two devices uses 22 points instead of 24, and on five devices uses 47 instead of 60.

Knowing this table by heart makes pricing conversations fast and accurate. There is a full walkthrough in IPTV reseller credits explained.

Step 4: Decide your naming pattern before your first customer

This sounds trivial and it is not. By the time you have fifty customers you will be searching for lines all the time: to renew them, to reset a password, to check an expiry date. If usernames were made up on the spot, you will not find anyone.

Pick a pattern now and stick to it. Some that work well:

• Name plus number: sarah01, ahmed02. Simple and readable.
• Area or source plus name: ldn-sarah, work-ahmed. Useful if you sell in several places.
• Customer number: xt1001, xt1002, matched to your own customer list. The most scalable option.

Avoid usernames that contain someone's full name or phone number. Customers sometimes share screenshots, and you do not want their details to travel with them.

Passwords for customer lines should be simple enough to type with a TV remote but not guessable. A short random word plus a few digits works well.

Step 5: Create your first line

Create a test line for yourself first. You need to know what the customer experiences.

1. Open Create Line or Add User, depending on your panel layout.
2. Enter the username and password using your naming pattern.
3. Choose the duration. For a test line, use a trial or the shortest plan.
4. Set the number of connections, meaning how many devices may watch at the same time.
5. Add a note if your panel allows it: the customer's name, device and how they paid. Notes are invaluable later.
6. Create the line. The panel deducts the points and the line is live within seconds.

Now install it on your own devices. Follow the same guide you will send customers, such as our Firestick setup guide. Note anything confusing, because customers will find it confusing too.

Step 6: Set connection limits deliberately

Connections decide how many devices can watch at the same moment. One connection means one screen at a time. The customer can install the app on several devices, but only one can play at once.

Explain this clearly when you sell. A customer who thinks one plan covers the whole family will be unhappy when the second TV refuses to play, and that becomes a support conversation you created yourself.

Connections are also your protection against login sharing. If a single-connection line keeps getting "too many connections" errors, it has almost certainly been passed to someone else. You can change the password in a few seconds, at no point cost, and only the paying customer gets the new one.

Step 7: Use free trials well

Your tier includes a daily allowance of free trials: 5 a day on the entry package, 20 on Starter and unlimited from Growth (250 credits) upwards. Trials are the most effective sales tool you have, far more than discounts.

• Keep them short. Long enough to watch something they care about, short enough that they decide quickly.
• Help them install it. A trial nobody managed to install converts nobody.
• Check in once. A short message halfway through ("is it working okay on the TV?") catches problems early.
• Ask for the sale when it ends. Send your three plans and a simple way to pay.

Step 8: Renewals and extensions

Renewing a line uses points the same way creating one does. The important detail is timing: renew before the line expires and the customer keeps the same login, so they do not need to touch their app at all. Let it expire and you may end up creating a new line, which means a new setup conversation.

When a customer wants to change their plan, for example from one device to two, edit the existing line rather than creating a new one. Their app keeps working and your records stay clean.

Step 9: Keep your own records from day one

The panel shows expiry dates, but it is not a customer list. Build your own, even if it is a simple spreadsheet, with these columns:

Most customers who leave did not choose to. Their line expired, nobody reminded them, and by the time they noticed they had found someone else. A list sorted by expiry date fixes that. More on this in how to stop customers leaving.

A weekly routine that keeps everything under control

• Monday: check which lines expire in the next 10 days and send reminders.
• Midweek: follow up anyone who started in the last week and has not confirmed it works.
• Weekly: check your point balance against expected renewals so you never run out on a busy weekend.
• Monthly: look at how many customers renewed and how many did not, and ask the ones who left why.

Twenty minutes a week on this routine is worth more than any amount of advertising.

Panel security habits worth keeping

Your panel holds your balance and every customer you have, so a few habits are worth building early. Change your panel password every few months. Never send your login over a message to anyone, including people claiming to be support. Watch for lines you did not create, which can be a sign someone else has access. And keep a copy of your own customer list outside the panel, so you never depend on a single place for your records.

Getting help with your panel

If something in the panel does not behave as you expect, contact us with the details: what you tried, what happened, the line's username and a screenshot if possible. Specific questions get fast answers.

Common questions

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